Filip Boyen

CEO Forbes Travel Guide “A good concierge is completely indispensable to a true luxury hotel.”

Senior VP, Learning & Development Forbes Travel Guide “At a time where the amount of information available is overwhelming, the role of the concierge is to provide clarity, use their network and give expert guidance to the traveler. Today’s luxury guest not only expects that they will have the keys to their destination, but they … Continued

Vice President of Hotel Operations Resorts World Las Vegas “The symbol of the gold keys is synonymous with a dedication to excellence.  Our guests can be assured that the individual they are speaking to is an expert in their role and a holder of information that can enormously impact their visit in a positive manner.  … Continued

Former Chairman American Express Travel Related Services “If Les Clefs d’Or were a US Corporation, you would be labeled a ‘benchmark’ corporation,-one of those corporations that set a certain standard of performance against which all others in the industry are measured.”